Case study | Digital Signage

Bringing the green to screen

bellaflora relies on digital signage at the POS

bellaflora, Austria's largest garden center operator, relies on new, digital solutions to promote sales in its branches. A few years ago, bellaflora started digital signage as an innovative advertising and image solution that combines information and emotion as a digital poster directly at the point of sale. 

The garden center operator sought support from full service IT provider Kontron, who already reliably supports the customer in the area of cash register systems.

Case study | IT and Enterprise Service Management

Perfect processes for perfect services

ITSM & ESM tool for healthcare services

IT-Services der Sozialversicherung (ITSV) GmbH required a flexible enterprise service management solution (ESM) that integrated existing systems, linked interfaces, digitized manual business processes and optimized existing IT service processes.

With Kontron, USU IT Service Management was introduced as a new platform. The product is now used as a comprehensive enterprise service management solution and supports a growing number of business processes in many areas of the company. Kontron provided not only accompanying advice, but also supported with in-house developments designed for the USU solution, such as "Ticket Flow" a simple "no code" extension to model any complex incident, problem, change, request processes and much more.

Case study | Workplace Services

Modern workplace at its best

Workplace management for the catering all-rounder

For Transgourmet Österreich GmbH, a leading Austrian retail partner for the catering and hospitality industry as well as for trade customers, Kontron implemented a fully managed comprehensive workplace management solution. Around 1,000 clients at all Transgourmet locations are operated, maintained and kept up to date by Kontron. The customer benefits from high-quality IT services, reliable and efficient logistics, premium help desk support from Kontron’s team of experienced call center agents and a strong Austrian-wide regional presence.

"With Kontron, we have an experienced outsourcing partner at our side. Thanks to the entirely outsourced and fully automated device management as well as the implemented process standardization, we could completely optimize our client management, resulting in highly (cost-)efficient and safe IT operations." Uwe Frosch, IT infrastructure | Project management, Transgourmet Österreich GmbH

Case study | Cloud Integration

On the way to the digital future

Office 365 and Azure for AMAG

In an era of digital transformation and the Internet of Things (IoT), companies are faced at a strategic level with the challenge of dealing with technological issues such as the cloud or constantly changing threats in the area of IT security. This requires a long-term strategy, which AMAG has jointly defined with Kontron. 

"We were looking for an experienced and reliable cloud integrator who not only had in-depth cloud expertise in the Microsoft environment, but also the necessary project competence. We particularly liked the fact that Kontron actively presented innovative solutions during the conception phase, which really helped us to move forward", Werner Aumayr, Head of Information Technology, Austria Metall AG.

Case study | Outsourcing

Managed branch infrastructure for the market leader

No sales without a POS system

Thalia Buch & Medien GmbH, which has 37 locations in Austria, relies on services from Kontron for IT infrastructure support. With tailor-made SLAs and extensive know-how, Kontron ensures reliable operating services, optimal availability and professional support in the area of life cycle management.

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