Case study | IT and Enterprise Service Management

Perfect processes for perfect services

ITSM & ESM tool for healthcare services

IT-Services der Sozialversicherung (ITSV) GmbH required a flexible enterprise service management solution (ESM) that integrated existing systems, linked interfaces, digitized manual business processes and optimized existing IT service processes.

With Kontron, USU IT Service Management was introduced as a new platform. The product is now used as a comprehensive enterprise service management solution and supports a growing number of business processes in many areas of the company. Kontron provided not only accompanying advice, but also supported with in-house developments designed for the USU solution, such as "Ticket Flow" a simple "no code" extension to model any complex incident, problem, change, request processes and much more.

Case study | Workplace Services

Modern workplace at its best

Workplace management for the catering all-rounder

For Transgourmet Österreich GmbH, a leading Austrian retail partner for the catering and hospitality industry as well as for trade customers, S&T implemented a fully managed comprehensive workplace management solution. Around 1,000 clients at all Transgourmet locations are operated, maintained and kept up to date by S&T. The customer benefits from high-quality IT services, reliable and efficient logistics, premium help desk support from S&T’s team of experienced call center agents and a strong Austrian-wide regional presence.

"With S&T, we have an experienced outsourcing partner at our side. Thanks to the entirely outsourced and fully automated device management as well as the implemented process standardization, we could completely optimize our client management, resulting in highly (cost-)efficient and safe IT operations." Uwe Frosch, IT infrastructure | Project management, Transgourmet Österreich GmbH

Case study | Outsourcing

Managed branch infrastructure for the market leader

No sales without a POS system

Thalia Buch & Medien GmbH, which has 37 locations in Austria, relies on services from S&T for IT infrastructure support. With tailor-made SLAs and extensive know-how, S&T ensures reliable operating services, optimal availability and professional support in the area of life cycle management.

Case study | Cloud Integration

On the way to the digital future

Office 365 and Azure for AMAG

In an era of digital transformation and the Internet of Things (IoT), companies are faced at a strategic level with the challenge of dealing with technological issues such as the cloud or constantly changing threats in the area of IT security. This requires a long-term strategy, which AMAG has jointly defined with S&T. 

"We were looking for an experienced and reliable cloud integrator who not only had in-depth cloud expertise in the Microsoft environment, but also the necessary project competence. We particularly liked the fact that S&T actively presented innovative solutions during the conception phase, which really helped us to move forward", Werner Aumayr, Head of Information Technology, Austria Metall AG.

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