Smart digitalisation for the entire company

While many IT departments organise their service processes according to ITIL specifications - possibly also automation-supported - business departments often still rely on conventional procedures that are characterised by manual and paper-based process management. If the structured processes are extended to the entire company, then mere IT service management becomes comprehensive enterprise service management with smart and efficient processes for the entire company.  

Kontron supports customers in their digitalisation and automation of IT and non-IT processes. The services offered range from analysis and consulting to implementation and operation, whereby the solution can be operated on-premises or using a Software-as-a-Service (SaaS) model.


IT and enterprise service management by Kontron

Consulting: After thorough and comprehensive analysis of the requirements, Kontron submits a proposal for efficiency enhancement using the USU IT Service Management solution. Special attention is paid to the interdisciplinary analysis of existing processes and the development of optimisation potentials.

Integration: Integration Depending on the mode selected (on-premises or as a cloud service), the implementation of the system, including user training, is based on a project plan that is agreed in advance. Kontron uses agile project and development methods.

Outsourcing: When USU ITSM solution is provided as a service, customers can concentrate entirely on their business. Kontron ensures highly available operation and the best possible support to meet customer requirements.

The IT service management platform

In IT service management, Kontron relies on the comprehensive software solution from technology partner USU, which covers standard ITSM processes plus additional service areas in your company. 

"USU IT Service Management" is a modular yet integrated software suite for the efficient support of operative IT service management. A quick production start is possible thanks to pre-configured, ITIL®-based processes "out of the box". Adjustments can be made independently using customising - through simple configuration and without programming or external service costs.  

With the help of the Business Process Manager, not only IT services but also processes outside the ITIL® world can be adapted or even remodelled as required (Enterprise Service Management). 

The Enterprise Integrator ensures the secure connection of any third-party systems and the rapid integration of USU's software solutions into the IT landscape. 

As an enterprise service management tool, "USU Enterprise Service Management" also supports further service areas, such as HR, Finance and Legal Departments, Facility Management and Field Services. Get more information about enterprise service management in our white paper (in German).


ITSM special features

... for service management tools

As a full-service IT service provider, the perfect customer experience is the top priority for Kontron. In order to guarantee high quality standards in the ITSM/ESM sector, Kontron has expanded the possibilities of USU service solutions - and beyond - with special, inhouse developed functions. They all aim to facilitate interaction and collaboration between departments and IT teams and to meet requirements of modern work by linking service solutions to business tools such as Microsoft Teams.

The following applications are available. Find out more by donwloading our flyers (in German): 

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