High solution competence & short response times
First-class support is of great importance for the professional operation of an IT landscape and ensures not only that users are satisfied but also that they are highly productive. Standardisation, good employee know-how and professional software tools that enable structured handling of support cases and precise monitoring of service quality are important.
Kontron operates help desk solutions for many companies, with the customer spectrum ranging from medium-sized companies to large corporations, regardless of the industry sector. Depending on the customer's requirements, either dedicated teams or shared teams that support several customers at the same time can be deployed, depending on the know-how required and the support traffic volume.
In addition to 1st level help desk services, Kontron also offers 2nd and 3rd level support provided by specialist departments.